Frequently Asked Questions (FAQ)
General Information
Are you based in Australia?
Yes, we are located in Sydney, Australia and operate exclusively as an online store.
Why don’t you have a contact number?
We have chosen to prioritise digital customer service as it is the most effective way to assist you. This approach allows us to:
- Retain a complete transcript of the conversation, ensuring we address your concerns thoroughly and provide accurate, up-to-date information.
- Respond to your inquiries promptly while managing other essential aspects of our business, such as processing, packing, and shipping orders, to deliver a smooth and well-rounded experience for all customers.
By focusing on digital communication, we can ensure a higher level of efficiency and customer satisfaction. If you have any questions, feel free to reach out via email at info@Qualitydins.com.au.
How can I track my order?
Once your order is dispatched, you will receive a tracking number. If you have not received tracking updates or need more information, you can contact us at info@Qualitydins.com.au with your order number, or refer to our shipping policy for further details.
Pre- and Post-Purchase Assistance
What services can you help with pre- and post-purchase?
We provide extensive pre- and post-purchase support, including:
- Pre-Purchase Assistance: If you have any questions about the compatibility of an item with your vehicle or need reassurance before making a purchase, please reach out to us. We’re more than happy to help ensure you make the right choice.
- Detailed Electronic User Guides and Tutorials: Every purchase includes an electronic user guide with step-by-step instructions on how to set up and install the unit. These resources cover installation processes, programming steering wheel controls, setting up CANBUS systems where applicable, and reverse camera installation.
- After-Sales Support and Troubleshooting: We assist with troubleshooting common installation errors, provide guided solutions, and offer personalised after-sales support for installation and general inquiries to ensure a smooth experience.
For any inquiries, please contact us at info@Qualitydins.com.au.
How do I check if the unit dimensions fit my car?
If you are purchasing a plug-and-play package, there is no need to measure your vehicle’s head unit compartment if the product description specifies that it is designed for your vehicle. These packages are tailored to fit seamlessly.
However, if you are installing a universal head unit that does not include a facia kit, verifying the dimensions is crucial. Universal head units often require a facia kit for proper installation. While some can be installed without one, a facia kit is typically needed when the factory head unit compartment is larger than the new unit.
What to do:
- Measure the width, height, and depth of your vehicle’s head unit compartment.
- Compare these measurements to the specifications provided in the product listing.
If you’re unsure or need further assistance, please contact us at info@Qualitydins.com.au. Please include a photo of your vehicle’s current head unit along with your vehicle details, and we’ll help confirm compatibility and advise on any additional accessories that may be required.
What if my vehicle requires a specific CANBUS setup?
If your vehicle requires a CANBUS setup, the necessary module is usually included in the kit if you have purchased one of our plug-and-play packages. However, if you have purchased a universal unit that is not part of a package, the CANBUS module will need to be purchased externally. Please note that we do not sell CANBUS modules separately. If you have questions or need further assistance, contact us at info@Qualitydins.com.au.
Installation and Compatibility
Do all units have wireless Apple CarPlay and Android Auto?
Not all units include wireless Apple CarPlay and Android Auto functionality. Only those units that specifically state these features in their product descriptions come equipped with them. It is important to carefully read the product description to ensure the features you need are included before making a purchase. If you have any questions or need clarification about a product’s features, feel free to reach out to us at info@Qualitydins.com.au for assistance.
Can I use an Apple product with a unit that says Android is the operating system?
Yes! The term "Android" refers to the operating system powering the unit and does not impact compatibility with Apple devices. All the units in our store integrate seamlessly with Apple iPhones, offering the same functionality as they do with Android devices. This ensures a smooth and intuitive user experience for all customers, regardless of their smartphone choice.
Are your units plug-and-play ready?
Yes, our plug-and-play packages come with everything you need for installation, making the process straightforward and hassle-free. These packages are specifically tailored for seamless compatibility with your vehicle.
However, if you have purchased a universal unit (not part of a plug-and-play package), the unit itself is plug-and-play ready but requires additional components such as a vehicle-specific primary harness and a head unit-specific harness. These cables must be purchased externally, as we do not sell them separately from our plug-and-play packages. For any questions or further clarification, please contact us at info@Qualitydins.com.au.
How can I make my head unit plug-and-play?
To create a plug-and-play setup for universal units, you will need:
- A vehicle-specific primary harness.
- A head unit-specific harness (most models require a 16-pin ISO power socket, e.g., a 16-pin Kenwood power socket).
If you need guidance, contact us at info@Qualitydins.com.au. We can provide a photo of the rear of the unit to help you consult with a technician or expert.
Please note: Hardwiring a unit can be a complex task, and we recommend consulting an auto electrician if you do not possess the required knowledge. However, our plug-and-play packages are designed to be DIY-friendly, even for those with no prior experience.
Do you provide vehicle-specific installation instructions?
Every plug-and-play package is designed to be installed using a universal method. While we do not offer vehicle-specific installation manuals, all our products follow the same installation process, which is why our user guides are highly effective.
We provide two separate user guides:
- A guide specifically for plug-and-play packages, ensuring a seamless installation process.
- A guide for universal head units, which includes detailed wiring diagrams for a hardwiring setup.
If you encounter difficulties, contact us at info@Qualitydins.com.au for additional support or guidance.
Are your products compatible with premium audio systems (e.g., BOSE, Rockford Fosgate)?
No — our head units are not directly compatible with premium audio systems such as BOSE or Rockford Fosgate. They are designed for standard factory speakers using the supplied cables. If your vehicle has a premium sound system, additional adapters or modules will be required. Please contact us at info@qualitydins.com.au with your vehicle details so we can confirm compatibility and advise on the best options
Troubleshooting
All our products are thoroughly tested before they are sent out to ensure they comply with Australian consumer law and meet our high standards. If you are encountering a problem, it is most likely fixable through one of our troubleshooting methods. We do not send out products unless we are confident in their ability to perform as expected. While we acknowledge that issues can arise, we encourage you to try every troubleshooting step possible, as most problems are easily resolved with a simple setting change or installation adjustment.
For detailed troubleshooting help, please refer to the electronic user guide included with your purchase. Be sure to check the section titled Troubleshooting, which provides step-by-step instructions and solutions for resolving installation errors and settings issues effectively.
Warranty Information
What is the warranty period for your products?
All our products come with a 12-month manufacturing warranty, which is subject to assessment. If you experience an issue, please contact us at info@Qualitydins.com.au with your order number and details about the problem. In many cases, providing a video or photo of the issue helps expedite the warranty process. Our electronic user guide, which includes videos and step-by-step instructions, may also help resolve your issue.
How do I start a warranty claim?
To start a warranty claim, follow these steps:
- Contact us at info@Qualitydins.com.au with your order number and details of the issue.
- Include evidence: Attach a video or photo of the problem, if possible.
- Assessment: We will pass the information to our manufacturers and technicians for review.
- Resolution: Once the issue is confirmed as a manufacturing defect, we will proceed with a replacement or other solutions.
Our electronic user guide may offer helpful troubleshooting steps that can save time during this process.
Additional Return Information
For the most up-to-date information, please read our refund policy. Note that we do not accept change-of-mind returns. Additionally, please ensure that a return is approved before sending any item back to us. Unauthorised returns may not be processed.
Need Further Assistance?
If you require any additional help or cannot find the information you’re looking for, we’re here to assist. Our team is dedicated to ensuring your experience with us is as smooth and satisfying as possible.
Feel free to contact us at info@Qualitydins.com.au. When reaching out, please provide your order number and a clear description of your inquiry to help us assist you more efficiently. Including photos or videos, if applicable, can further expedite the process.
Your satisfaction is our priority, and we’re committed to resolving any questions or concerns you may have. Don’t hesitate to get in touch—we’re always happy to help!