Frequently Asked Questions (FAQ)

 General Information

Are you based in Australia?

Yes, we are located in Sydney, Australia. Please note, we do not have a physical store as we operate exclusively as an online store. All products are stocked and shipped from within Australia for domestic orders. This means that we ensure faster dispatch and delivery times within the country, avoiding international shipping delays or customs fees. For international orders, please refer to our shipping policy as this can vary.

Why don’t you have a contact number?

We have chosen to prioritise digital customer service as it is the most effective way to assist you. This approach allows us to:

• Retain a complete transcript of the conversation, ensuring we address your concerns thoroughly and provide accurate, up-to-date information.
• Respond to your inquiries promptly while managing other essential aspects of our business, such as processing, packing, and shipping orders, to deliver a smooth and well-rounded experience for all customers.

By focusing on digital communication, we can ensure a higher level of efficiency and customer satisfaction. If you have any questions, feel free to reach out via email at info@Qualitydins.com.au.

How can I track my order?

Once your order is dispatched, you will receive a tracking number. If you have not received tracking updates or need more information, you can contact us at info@Qualitydins.com.au with your order number, or refer to our shipping policy for further details.

Pre- and Post-Purchase Assistance

What services can you help with pre- and post-purchase?

We provide extensive pre- and post-purchase support, including:

• Pre-Purchase Assistance: If you have any questions about the compatibility of an item with your vehicle or need reassurance before making a purchase, please reach out to us. We’re more than happy to help ensure you make the right choice.
• Detailed Electronic User Guides and Tutorials: Every purchase includes an electronic user guide with step-by-step instructions and a few video tutorials on how to set up and install the unit. These resources cover installation processes, programming steering wheel controls, setting up CANBUS systems where applicable, and reverse camera installation.
• After-Sales Support and Troubleshooting: We assist with troubleshooting common installation errors, provide guided solutions, and offer personalised after-sales support for installation and general inquiries to ensure a smooth experience.

For any inquiries, please contact us at info@Qualitydins.com.au.

How do I check if the unit dimensions fit my car?

If you are purchasing a plug-and-play package, there is no need to measure your vehicle’s head unit compartment if the product description specifies that it is designed for your vehicle. These packages are tailored to fit seamlessly.

However, if you are installing a universal head unit that does not include a facia kit, verifying the dimensions is crucial. Universal head units often require a facia kit for proper installation. While some can be installed without one, a facia kit is typically needed when the factory head unit compartment is larger than the new unit.

What to do:

1. Measure the width, height, and depth of your vehicle’s head unit compartment.
2. Compare these measurements to the specifications provided in the product listing.

If you’re unsure or need further assistance, please contact us at info@Qualitydins.com.au. Please include a photo of your vehicle’s current head unit along with your vehicle details, and we’ll help confirm compatibility and advise on any additional accessories that may be required.

What if my vehicle requires a specific CANBUS setup?

If your vehicle requires a CANBUS setup, the necessary module is usually included in the kit if you have purchased one of our plug-and-play packages. However, if you have purchased a universal unit that is not part of a package, the CANBUS module will need to be purchased externally. Please note that we do not sell CANBUS modules separately. If you have questions or need further assistance, contact us at info@Qualitydins.com.au.

Installation and Compatibility

Do all units have wireless Apple CarPlay and Android Auto?

Not all units include wireless Apple CarPlay and Android Auto functionality. Only those units that specifically state these features in their product descriptions come equipped with them. It is important to carefully read the product description to ensure the features you need are included before making a purchase. If you have any questions or need clarification about a product’s features, feel free to reach out to us at info@Qualitydins.com.au for assistance.

Can I use an Apple product with a unit that says Android is the operating system?

Yes! The term "Android" refers to the operating system powering the unit and does not impact compatibility with Apple devices. All the units in our store integrate seamlessly with Apple iPhones, offering the same functionality as they do with Android devices. This ensures a smooth and intuitive user experience for all customers, regardless of their smartphone choice.

Are your units plug-and-play ready?

Yes, our plug-and-play packages come with everything you need for installation, making the process straightforward and hassle-free. These packages are specifically tailored for seamless compatibility with your vehicle.

However, if you have purchased a universal unit (not part of a plug-and-play package), the unit itself is plug-and-play ready but requires additional components such as a vehicle-specific primary harness and a head unit-specific harness. These cables must be purchased externally, as we do not sell them separately from our plug-and-play packages. For any questions or further clarification, please contact us at info@Qualitydins.com.au.

How can I make my head unit plug-and-play?

To create a plug-and-play setup for universal units, you will need:

• A vehicle-specific primary harness.
• A head unit-specific harness (most models require a 16-pin ISO power socket, e.g., a 16-pin Kenwood power socket).

If you need guidance, contact us at info@Qualitydins.com.au. We can provide a photo of the rear of the unit to help you consult with a technician or expert.

Please note: Hardwiring a unit can be a complex task, and we recommend consulting an auto electrician if you do not possess the required knowledge. However, our plug-and-play packages are designed to be DIY-friendly, even for those with no prior experience.

Do you provide vehicle-specific installation instructions?

Every plug-and-play package is designed to be installed using a universal method. While we do not offer vehicle-specific installation manuals, all our products follow the same installation process, which is why our user guides are highly effective.

We provide two separate user guides:

1. A guide specifically for plug-and-play packages, ensuring a seamless installation process.
2. A guide for universal head units, which includes detailed wiring diagrams for a hardwiring setup.

Additionally, we provide video tutorials to assist with common setups, including:

• Steering wheel control programming.
• Reverse camera installation.
• CANBUS configuration.

If you encounter difficulties, contact us at info@Qualitydins.com.au for additional support or guidance.

Are your products compatible with premium audio systems (e.g., BOSE, Rockford Fosgate)?

Our head units are compatible with stock speakers by default, as we provide cables specifically designed for factory setups. If your vehicle has a premium audio system such as BOSE or Rockford Fosgate, additional attachments may be required. Please contact us at info@Qualitydins.com.au with your vehicle details to confirm compatibility and explore options.

Troubleshooting

All our products are thoroughly tested before they are sent out to ensure they comply with Australian consumer law and meet our high standards. If you are encountering a problem, it is most likely fixable through one of our troubleshooting methods. We do not send out products unless we are confident in their ability to perform as expected. While we acknowledge that issues can arise, we encourage you to try every troubleshooting step possible, as most problems are easily resolved with a simple setting change or installation adjustment.

The troubleshooting steps on this page address common issues, but they don’t cover every possible situation. For more detailed help, please refer to the electronic user guide included with your purchase. Be sure to check the section titled Troubleshooting, which provides step-by-step instructions and solutions for resolving installation errors and settings issues effectively.

What should I do if my head unit is not powering on?

If your head unit is not powering on, please follow these steps:

1. Check the fuse in the unit itself. The fuse inside the head unit protects it from electrical surges or short circuits. If the fuse is blown, the head unit will not power on. Replace the fuse with one of the same specifications if needed.
2. Verify that the car’s fuse is intact. The car’s fuse box contains a fuse that supplies power to the head unit. If this fuse is blown, the head unit will not receive power. Check your vehicle’s manual for the location of the fuse box and ensure the fuse connected to the head unit is functional.
3. Ensure all connections behind the unit are secure. Loose or improperly connected wires can prevent the head unit from powering on. Double-check all wiring connections, including power, ground, and accessory wires, to ensure they are firmly and correctly attached.
4. Attempt a reset using the reset button. The reset button (usually located in the top left corner of the screen) can resolve minor software glitches or errors that may prevent the head unit from powering on. Hold the reset button for a few seconds and check if the unit restarts.

If the issue persists, contact us at info@Qualitydins.com.au with a video showing the problem, and we can assist further. Our electronic user guide also provides detailed instructions for troubleshooting.

Why is my reverse camera not displaying guidelines?

Guidelines can be enabled in the reverse camera settings menu. Navigate to the camera settings on your head unit to activate this feature. If you need additional help, refer to the user guide included with your purchase or contact us at info@Qualitydins.com.au.

My head unit screen is black, but the sound works. What should I do?

If your screen randomly goes black while the sound continues to function, it could mean that your screen simply needs a reconfiguration. This issue is often resolved by:

1. Performing a reset using the reset button. A reset can clear temporary software glitches.
2. Unplugging the main power harness. Disconnect the main power harness, wait up to one minute, and then reconnect it to restart the system.
3. Verifying all wiring connections. Ensure all connections behind the unit are secure and properly attached, as loose connections can lead to intermittent screen issues.

If the issue persists, please contact us at info@Qualitydins.com.au with a video of the issue. We may be able to diagnose the problem or start a warranty process if necessary.

What should I do if my steering wheel controls are not working?

Steering wheel controls will not work unless they have been activated in the head unit’s settings. We have provided video tutorials and a step-by-step guide on how to do this in the user manual emailed to you.

If you have programmed the controls and they are still not working, it is possible that you have a CANBUS module, and it has not been activated. The user guide includes extensive details on what the CANBUS is and how to activate it.

If the CANBUS has been activated and the controls are still not functioning, please reach out to us as there may be other possibilities to explore, such as your factory harness having hardwired cables.

For further assistance, please contact us at info@Qualitydins.com.au with details about your vehicle and a description of the problem. A video demonstration can also help us provide more specific guidance.

Why are only some speakers working with the head unit?

This issue could be due to:

1. Aftermarket speakers requiring additional configuration. By default, our products are designed to work seamlessly with factory speakers. However, aftermarket speakers may not be compatible with standard factory settings and could require specific adjustments, additional cabling, or other setting changes to function correctly.
2. Ensure that the settings on the head unit are configured to balance audio across all speakers. This includes checking the fade and balance options to confirm that they are set to distribute sound evenly throughout the car. 
3. Faulty wiring connections or a blown fuse. Ensure that all speaker wires are securely connected and undamaged. A blown fuse in the speaker circuit can also prevent certain speakers from functioning properly.

Check all connections and ensure the balance settings on your head unit are correct. If the issue remains unresolved, contact us at info@Qualitydins.com.au with details about your vehicle setup.

What should I do if my unit overheats?

Overheating is often caused by improper installation or blocked ventilation. Follow these steps to address the issue:

1. Ensure the unit is installed correctly with proper wiring. Improper or loose wiring can create electrical resistance, which generates excessive heat. Make sure all connections are secure and inspect the wiring for damage or faults that could contribute to overheating.
2. Check for any obstructions blocking the unit’s airflow. At the back of the head unit, there is a built-in fan designed to prevent overheating. If this fan is blocked by dust, debris, or other items, it can restrict airflow and lead to excessive heat buildup. Ensure the area around the fan is clear and free of obstructions to maintain proper ventilation and cooling.
3. Inspect the power supply and grounding. Poor grounding or an unstable power supply can lead to voltage fluctuations, causing excessive heat buildup. Ensure the unit is securely grounded, and the power source is stable and delivering consistent voltage.

If the issue persists, please contact us at info@Qualitydins.com.au with installation details for further assistance.

Warranty Information

What is the warranty period for your products?

All our products come with a 12-month manufacturing warranty, which is subject to assessment. If you experience an issue, please contact us at info@Qualitydins.com.au with your order number and details about the problem. In many cases, providing a video or photo of the issue helps expedite the warranty process. Our electronic user guide, which includes videos and step-by-step instructions, may also help resolve your issue.

How do I start a warranty claim?

To start a warranty claim, follow these steps:

1. Contact us at info@Qualitydins.com.au with your order number and details of the issue.
2. Include evidence: Attach a video or photo of the problem, if possible.
3. Assessment: We will pass the information to our manufacturers and technicians for review.
4. Resolution: Once the issue is confirmed as a manufacturing defect, we will proceed with a replacement or other solutions.

Our electronic user guide may offer helpful troubleshooting steps that can save time during this process.

Additional Return Information

For the most up-to-date information, please read our refund policy. Note that we do not accept change-of-mind returns. Additionally, please ensure that a return is approved before sending any item back to us. Unauthorised returns may not be processed.

Need Further Assistance?

If you require any additional help or cannot find the information you’re looking for, we’re here to assist. Our team is dedicated to ensuring your experience with us is as smooth and satisfying as possible.

Feel free to contact us at info@Qualitydins.com.au. When reaching out, please provide your order number and a clear description of your inquiry to help us assist you more efficiently. Including photos or videos, if applicable, can further expedite the process.

Your satisfaction is our priority, and we’re committed to resolving any questions or concerns you may have. Don’t hesitate to get in touch—we’re always happy to help!