Refund policy

Refunds, Returns, Replacements & Warranty Policy

At QualityDins, we want you to feel confident ordering from us.

We understand that vehicle electronics can sometimes involve unexpected fitment, compatibility or technical issues. If something is not right with your order, our priority is to work with you and find a fair and practical solution.

Depending on the circumstances, this may include troubleshooting, a repair, replacement, return or refund.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Faulty Products

If your product develops a fault, please get in touch with us and we will help you through the process.

Because many issues with aftermarket head units can relate to settings, connections, wiring, CANBUS configuration or installation, we will generally begin by helping you troubleshoot the issue remotely.

In many cases, a problem can be identified and resolved without requiring the product to be returned.

We may ask you to provide:

  • Your order number

  • A description of the issue

  • Photos of the installation or connections

  • Photos or videos showing the issue

  • Any other information reasonably required to understand the problem

If the issue cannot be resolved remotely, we may ask for the product to be returned so that it can be inspected or tested.

Where a product has a major failure under the Australian Consumer Law, you are entitled to choose between a refund or replacement.

Where a problem does not amount to a major failure, we will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

Vehicle Fitment & Suitability


We know that vehicle compatibility can sometimes be complicated, particularly where different factory stereos, amplifiers, cameras, wiring systems or trim configurations were available within the same vehicle model.

We understand that sometimes a product can be completely functional and still not be the right solution for a particular vehicle.

If you purchase a unit from us and it turns out to be unsuitable for your vehicle, you may return it to us for a full refund of the product purchase price.

We simply ask that you contact us before returning the product so we can first check whether there is a simple fitment or configuration solution.

Where possible, please return the product with its original components, accessories and packaging.

If we have supplied an incorrect product after confirming your vehicle information or fitment with you, we will work with you to correct the issue as quickly as possible.

Where incorrect or incomplete vehicle information has been supplied to us, we will still do our best to help find the correct solution.

Damaged or Incorrect Items

If your order arrives damaged, incomplete or you believe you have received the wrong item, please contact us as soon as reasonably possible.

For freight damage, we recommend contacting us within 48 hours of delivery where possible, as this makes it easier for us to document the issue and raise any necessary enquiries with the carrier.

Please provide photos of:

  • The item

  • The packaging

  • Any visible damage

  • The shipping label where relevant

If an item has been damaged in transit or we have supplied an incorrect product, we will arrange an appropriate remedy.

The 48-hour notification request does not limit any rights you may have under the Australian Consumer Law.

What May Not Be Covered

There may be circumstances where a refund, replacement or warranty remedy is not available, including where the problem has been caused by:

  • Accidental or deliberate damage after delivery

  • Incorrect installation or wiring that has caused damage to the product

  • Misuse of the product

  • Unauthorised modification of the product or wiring

  • Damage caused by an incompatible or incorrectly connected third-party accessory

  • A limitation or compatibility issue that was clearly disclosed to you before purchase

  • Normal wear and tear that is not the result of a manufacturing fault

If we believe one of these circumstances applies, we will explain our findings to you.

This section does not exclude any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Complimentary or Promotional Items

From time to time, an accessory or other product may be included with an order at no additional charge.

If a complimentary item is faulty, please contact us and we will work with you to resolve the issue, which may include providing a replacement where appropriate.

Any rights that apply under the Australian Consumer Law remain unaffected.

How to Make a Return

Before returning any item, please contact us at:

info@qualitydins.com.au

Please include:

  • Your name

  • Your order number

  • A clear explanation of the reason for the return

  • Photos or videos where relevant

  • Any other information that may help us understand the issue

We ask customers to contact us before sending a return so that we can confirm the return details and make sure the parcel is directed correctly.

Once a return has been arranged, please ensure the parcel is packaged securely and provide us with the tracking number after it has been lodged.

Approved refunds will be returned to the original payment method used for the order.

Once a refund has been approved and processed by us, please allow normal banking or payment-provider processing times for the funds to appear in your account.

Return Postage

At this stage, our system does not automatically generate prepaid return postage labels.

If a return is required, we ask that the item initially be sent back using Australia Post or another suitable tracked postal service.

In the event that we reimburse you for return shipping paid, we will reimburse your return shipping costs directly to your bank account.

To process the reimbursement, we will need:

  • Your BSB and account number or PAYID

  • A copy or photo of your postage receipt

This reimbursement is separate from any refund for the original order. Any approved product refund will be returned to the original payment method used at checkout, such as your card or PayPal account.

Please retain your postage receipt and tracking information until your return has been finalised.

International Returns

International customers are responsible for arranging and paying for return delivery to Australia.

Any rights that cannot legally be excluded under applicable consumer law remain unaffected.

Assessing Your Return

We understand how frustrating and time-consuming product issues can be, so we always aim to make this process as smooth and hassle-free as possible.

Wherever we can, we will carry out the initial assessment remotely via email to help you avoid the inconvenience of returning the item unnecessarily.

To help us do this, we may ask for:

  • A clear explanation of the issue

  • Photos or videos showing what is happening

  • Photos of relevant wiring or connections

  • Any other information that may help us understand the problem

Our goal is to resolve things quickly and efficiently without asking you to post anything back unless it is reasonably necessary.

If the issue cannot be clearly identified or resolved remotely, we may ask for the item to be returned for testing or inspection.

Once we receive a returned product, we will assess it as promptly as reasonably possible and keep you informed of the outcome.

If the product is found to be operating correctly and the issue is related to installation, configuration or another external cause, we will explain this to you and discuss the available options.

If a fault or other issue requiring a remedy is confirmed, we will arrange the appropriate repair, replacement or refund in accordance with this policy and the Australian Consumer Law.

Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the order.

Refund processing times can vary depending on your bank, card provider, PayPal, Afterpay, Zip or other payment provider.

We will process approved refunds as promptly as reasonably possible.

Shipping or other costs will also be dealt with in accordance with your rights under the Australian Consumer Law and the circumstances of the return.

Discount or promotional codes cannot ordinarily be retrospectively applied to an order that has already been completed.

Replacement Products

Where a replacement is appropriate, we will arrange this with you directly.

Depending on the circumstances, we may require the original product to be returned before or in connection with providing a replacement.

If we provide a replacement product, this does not remove or restrict any consumer guarantee rights that apply to the replacement product under the Australian Consumer Law.

Warranty Information

QualityDins provides a 12-month warranty against manufacturing defects on our products from the original date of purchase.

If your product arrives defective, develops a manufacturing fault or experiences an issue during this period, please contact us at:

info@qualitydins.com.au

Please provide your order details and as much information about the issue as reasonably possible.

Our 12-month warranty is provided in addition to, and does not replace or limit, your rights under the Australian Consumer Law.

Consumer guarantees under the Australian Consumer Law may continue beyond the stated 12-month warranty period depending on the product and circumstances.

If a replacement product is supplied under our 12-month warranty, the terms of that voluntary warranty will ordinarily continue from the original purchase date unless we advise you that an additional warranty period is being provided.

This does not affect any consumer guarantee rights that apply to the replacement product.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

We may ask you to provide reasonable proof that the product was purchased from QualityDins when making a return or warranty claim.

Your order number is generally the easiest way for us to locate your purchase.

If you cannot locate your order number, please contact us and provide the name, email address or other information associated with the order and we will do our best to locate it.

Contact Us

For returns, refunds, warranty claims, fitment concerns or product issues, please contact:

QualityDins
Email: info@qualitydins.com.au

We will do our best to respond clearly, fairly and help you reach a resolution as quickly as reasonably possible.

Return Address

Please address authorised return parcels as follows:

Recipient: QualityDins
Address: Parcel Locker 10265 32027
157 Woodburn Road
Berala NSW 2141

Please include your name and order number on the outside of the parcel where possible so that we can identify your return quickly.

Once the parcel has been dispatched, please send us the tracking number so we can monitor the return and organise collection as soon as it reaches the Parcel Locker.

Please contact us before sending a return so that we know to expect the parcel and can assist you with the return process.