Refund policy

 

Refunds, Replacements & Repairs Policy

We are only able to provide a refund, replacement, or repair when:

  • The product has been assessed and deemed to have a major fault.
    (All electronic items are subject to assessment prior to approval of refund or replacement.)

    In many cases, we are able to carry out the initial assessment via email to help save you time and avoid unnecessary return shipping. We will do our absolute best to assist remotely by reviewing photos and videos you provide that clearly demonstrate the issue. If the fault cannot be confirmed through this process, we may require the item to be returned for further assessment by our technical team or the manufacturer’s repair agent.

  • The product arrives damaged.
    Please notify us within 48 hours of delivery with photographic evidence.

Please Note:

  • We do not accept returns due to change of mind.

  • If your item is faulty, damaged on arrival, or significantly not as described, your return request must be submitted within 14 days of delivery.

  • Product(s) must be returned in brand new condition or in the condition received, including all original packaging and accessories (if available).

  • Please allow up to 10 business days for refunds to be processed once approved.

  • Authorised returns must be received within 30 days of approval, otherwise the return may be rejected.

  • Proof of purchase is required when submitting any warranty, return, or refund request.

  • Discount codes cannot be applied after purchase.

We Do Not Offer Refunds If:

  • You change your mind.

  • The head unit does not fit your vehicle because additional components (such as a fascia kit, wiring harness, or other adapters) are required. These parts are not always included and may need to be purchased separately. If you are unsure about compatibility or what's required for your specific vehicle, please contact us before placing your order so we can guide you accordingly.

  • You purchase an incorrect attachment externally and it does not work with our head units.

  • You buy a unit with a hard-wiring kit and later seek a plug-and-play harness that you cannot source.

  • You mistakenly believed the unit was plug-and-play, despite the website clearly stating otherwise.

  • You purchase multiple items and only one arrives damaged — in such cases, we can only refund, repair, or replace the damaged item(s).

  • You received a replacement unit prior to returning the original, and the replacement also appears faulty — in this case, both units must be returned in line with Australian Consumer Law.

  • You misunderstood the contents of a package (e.g., assuming it includes accessories such as reverse camera retention leads, which we do not supply).

  • Items included as complimentary/free with your purchase are faulty.
    We will replace faulty complimentary items, but they are not eligible for refund.

Important Considerations:

We reserve the right to refuse a refund, replacement, or repair under the following conditions:

  • The product was misused in a way that caused the problem.

  • You were made aware of a known issue before purchase.

  • You requested a product or service to be provided in a specific way, against our advice, or were unclear about your requirements.

  • Other exceptions under the Australian Consumer Law apply.

Note: Installation charges incurred through third-party installers are non-refundable. Refunds only apply to the product and any included accessories purchased directly from us.

How to Make a Return

To begin the return process, please contact us via email at info@qualitydins.com.au with the following:

  • Your order number

  • A clear explanation of the issue you’re experiencing

  • Photos and/or videos that clearly demonstrate the fault or concern

  • Any other relevant details to help us assess the problem

We aim to resolve issues as efficiently as possible and will do our best to assess the situation remotely. If a remote resolution is not possible, we may request that the item be returned for further testing and assessment.

Please note: We cannot proceed with any return, repair, or refund request unless adequate evidence and proof of purchase are provided.

  • All refunds will be issued to the original payment method, unless otherwise arranged.

  • Return postage fees are the responsibility of the buyer unless the item is confirmed to be faulty - In this case, we’ll need your BSB and account number so we can reimburse the return shipping costs via a separate transfer. The reimbursement will be processed once the item has been returned and a copy of the postage receipt has been provided. We do not have return postage labels.

  • Once approved, a tracking number for the returned product must be provided.

  • International customers are required to pay for return delivery. 

At this stage, our system doesn’t issue prepaid return labels automatically. If a return is required, we kindly ask customers to send the item back via Australia Post (or their local postal service).

For cases where the item is faulty or incorrect, we will reimburse your return shipping costs directly to your bank account, which is why we’ll need your BSB and account number. This is separate from your original order refund, which will always go back to your original payment method (e.g., the card or PayPal account you used at checkout).

We know this extra step can feel inconvenient, but as a smaller business we don’t yet have the same automated systems that large retailers do. Handling it this way ensures you’re not out of pocket for any postage costs, while still allowing us to keep our prices fair and competitive for all customers.

Assessing Your Return

If your item appears to be faulty, we will conduct an assessment to determine the nature and cause of the issue.

We understand how frustrating and time-consuming product issues can be, so we always aim to make this process as smooth and hassle-free as possible. Wherever we can, we will carry out the assessment remotely via email to help you avoid the inconvenience of returning the item.

To assist with this, we kindly ask that you send us:

  • A clear explanation of the issue

  • Photos and/or videos that show the fault in action

  • Any additional details that may help our team understand what’s going on

Our goal is to resolve things quickly and efficiently, without needing you to post anything back unless absolutely necessary. However, if the issue cannot be clearly confirmed through email or visual evidence, we may need the item to be returned for a hands-on assessment by our technicians or the manufacturer’s repair team.

  • Items requiring physical inspection (e.g., car audio and electrical products) must be returned by post if requested.

  • Buyers are responsible for initial return shipping costs.

  • If the item is found to be fully functional, or the issue is determined to be the result of incorrect use or installation, a refund will not be applicable.

  • If a major manufacturing fault is confirmed, we will offer a refund or replacement.

  • The assessment process may take 1–2 weeks, depending on the complexity of the issue.

We’ll keep you updated throughout the process and let you know the outcome as soon as the assessment is complete.

Warranty Information

All our products come with a 12-month manufacturing warranty, covering faults directly related to manufacturing errors.

If your item arrives defective, becomes faulty, or develops an issue within 12 months of purchase, please contact us at info@qualitydins.com.au with:

  • Your order details

  • A description of the issue

  • Clear photos or videos of the fault

You are covered for 12 months from the date of original purchase. If a replacement is provided under warranty, the original warranty period continues. For example, if the product is replaced in the 11th month, the replacement will still only be covered until the end of the original 12-month period.

In some cases, we may offer an extended warranty on replacement units as a gesture of goodwill, but this is not guaranteed and is at our discretion.

Contact Us

For all warranty, return or refund enquiries, please contact us at:
📧 info@qualitydins.com.au

Return Address

Parcel Locker 10265 32027
144 Waldron Rd
Chester Hill NSW 2162

Important: Returns sent without prior authorisation will not be accepted.