Shipping policy
Order Processing & Shipping Policy
Domestic Shipping: All domestic orders placed within Australia are sent via Standard Parcel Post. The usual delivery timeframe is 4 to 12 business days after dispatch unless stated otherwise in the product description or checkout (excluding weekends and public holidays).
During peak periods such as Black Friday, EOFY, Christmas, or during postal network congestion, delivery may extend to 7 to 16 business days unless stated otherwise in the product description or checkout.
Please note: These timeframes are estimates provided by the courier and are not guaranteed. Actual delivery times may vary due to factors outside our control.
International Shipping: All international orders are shipped from our partner warehouse with tracking and are transferred to a local courier service upon arrival in your country.
Tracking for International Orders: Tracking updates will start appearing once your parcel has cleared customs and arrived in your country. If you haven’t seen any updates yet, please don’t worry — this is completely normal. Tracking is only available once the package has been received and scanned by your local courier, as there’s no tracking visibility for the first leg of the international journey
Order Processing Time: Orders are generally processed within 2-4 business days (excluding weekends, public holidays or during peak periods such as Black Friday, EOFY, Christmas or postal delays where it can take slightly longer)
Order Modifications: If you need to cancel or make changes to your order, please contact us as soon as possible after placing it. Once your order has shipped, we are unable to make changes.
Order Confirmation: You will receive a confirmation email with your order details once your order is placed. Didn’t receive one? Please check your spam folder or contact us for assistance - In the rare event that an item is temporarily out of stock locally, we will contact you before proceeding. You'll have the option to wait for the item, receive an alternative solution, or request a full refund.
Tracking Delays: Orders are dispatched in bulk groups each business day — for example, multiple customer orders received on the same day are shipped together in one courier drop-off. Please note that tracking updates may take up to 5 business days to appear while parcels are processed and scanned by the courier network. During this period, tracking may not show movement, but rest assured your order has been lodged and is on its way.
Incorrect Addresses: Please double-check your shipping details before checkout. We are not responsible for delivery issues due to incorrect addresses. If your item is returned, a re-delivery fee will apply.
Online Only: We do not offer in-person pickup options. QualityDins HQ is located in Berala and we have partner warehouses throughout Australia and overseas- these locations are not open to the public — we are an online-only store.
Shipping Carrier Delays: We are unfortunately not responsible for delays caused by third-party carriers. We will do our absolute best to get your item to you as soon as possible.
Checking the Status of Your Order: Once your order has shipped, you will receive an email notification with your tracking number. Please allow 72 business hours for tracking details to appear - in some cases, it can take up to 5 days to start showing movement. You can check the status of your shipment using the tracking link provided in that email.
If you haven't received your order within 15 business days (domestic orders) or 30+ business days (international orders) from the date of your shipping confirmation email, please contact us with your full name and order number so we can investigate for you.
Shipping timeframes vary depending on your location. Deliveries to rural or remote addresses may take longer than to metro areas. Please consider this when placing your order.
Customer Support: For assistance with your order, email us at Info@Qualitydins.com.au — we’re here to help!
International Shipping
We offer shipping to all countries, even if your location is not listed. Simply get in touch with us, and we’ll be happy to assist in arranging delivery.
Unlisted Countries
If your country is not mentioned above, please contact us directly. We’ll do our best to organise shipping to your location.
• Vehicle Compatibility: All of our products are designed for right-hand drive (RHD) vehicles by default. If you drive a left-hand drive (LHD) vehicle, we may have compatible units available for select models — however, these are not listed online. Please reach out to us to confirm.
For New Zealand 🇳🇿 Orders – Please Read:
• You will receive a tracking number for a local New Zealand courier service. This tracking number will become active once your parcel clears customs and enters New Zealand.
• Please note: tracking updates will only begin once your parcel arrives in New Zealand. If you don’t see updates immediately, this is completely normal — your parcel is still on its way. 📬
What We Can & Cannot Ship Internationally
❌ Items we CANNOT ship internationally:
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Facia kits purchased separately
✅ Items we CAN ship to internationally:
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Head units purchased separately
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Plug & play head unit upgrade kits
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Accessories (please confirm availability as some items may not clear customs)
For Orders Containing Multiple Items – Please Read:
• Items in one order may be shipped in separate packaging
• All items are usually dispatched on the same day and often from the same location, depending on stock availability.
• Some products may be shipped from different locations within Australia if an item is out of stock at the primary warehouse.
• Some facia kits may be dispatched from eBay stores. You may receive separate parcels with different packaging and sender details, but rest assured — all orders are processed and fulfilled through QualityDins. ✅