Shipping policy

Order Processing & Shipping Policy

At QualityDins, we aim to make the delivery process as clear and straightforward as possible.

The information below explains our order processing times, estimated delivery timeframes, tracking, international shipping and what to expect if your order contains multiple items.

Delivery timeframes are estimates and may vary depending on your location, stock availability and the courier network.

Order Processing Time

Orders are generally processed within 2 to 4 business days.

Business days exclude weekends and public holidays.

During particularly busy periods such as Black Friday, EOFY, Christmas, major promotions or periods of courier congestion, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Australian Shipping

Orders within Australia are shipped using a suitable tracked delivery service.

The usual estimated delivery timeframe is:

4 to 13 business days after dispatch

unless a different timeframe is clearly stated on the product page or during checkout.

During peak periods such as Black Friday, EOFY, Christmas or significant courier-network congestion, delivery may take approximately:

7 to 16 business days after dispatch

These timeframes are estimates rather than guaranteed delivery dates.

Deliveries to rural, regional or remote areas may take longer than deliveries to metropolitan locations.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and tracking link.

Tracking information may not appear immediately after dispatch.

Please allow up to 72 business hours for the first tracking update. In some circumstances, particularly where parcels are lodged in bulk or during busy courier periods, the first scan may take up to 5 business days to appear.

A tracking number showing little or no movement during this initial period does not necessarily mean there is a problem with your order.

If you believe your parcel has been significantly delayed, please contact us with your name and order number and we will investigate it for you.

Courier & Delivery Delays

Once a parcel enters the courier network, delays can occasionally occur due to circumstances outside our direct control, including:

  • Courier network congestion

  • Severe weather

  • Public holidays

  • Remote delivery locations

  • Customs processing

  • Unforeseen transport disruptions

If your order is delayed, we will do our best to assist, investigate the shipment and work with the carrier where required.

If you have not received your order within approximately 15 business days for an Australian order, please contact us so we can take a closer look.

Order Confirmation

Once your order has been placed, you will receive an order confirmation email containing your purchase details.

If you do not receive your confirmation email, please check your spam or junk folder first.

If you still cannot locate it, contact us and we will be happy to assist.

In the rare event that an item becomes temporarily unavailable after your order has been placed, we will contact you before proceeding.

Depending on the circumstances, you may be offered the option to:

  • Wait for the item

  • Receive a suitable alternative solution

  • Request a full refund

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will always do our best to assist.

If your order has already been packed or handed over to the courier, we may no longer be able to make changes or cancel it.

Incorrect Delivery Addresses

Please carefully check your shipping information before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned to us because the delivery address supplied with the order was incorrect or incomplete, additional postage charges may apply before the parcel can be sent again.

If you notice an address error shortly after ordering, please contact us as soon as possible and we will do our best to update it before fulfilment begins.

Orders Containing Multiple Items

If your order contains multiple items, they may occasionally arrive in separate parcels.

Depending on stock availability, different components may be dispatched from different QualityDins fulfilment locations or approved supply partners.

This means you may receive:

  • More than one tracking number

  • Parcels arriving on different days

  • Different external packaging between parcels

This is completely normal and does not mean part of your order has been forgotten.

Where possible, items are dispatched at approximately the same time, but individual delivery times may vary between parcels.

International Shipping

QualityDins ships internationally to selected destinations.

International orders are sent using tracked delivery services and may be transferred to a local courier once they arrive in the destination country.

Delivery timeframes vary considerably depending on:

  • Destination country

  • Customs clearance

  • Local postal networks

  • The product being ordered

If your country is not available at checkout, please contact us at info@qualitydins.com.au and we will let you know whether delivery can be arranged.

International Tracking

For some international shipments, tracking may not show detailed movement during the first part of the journey.

Tracking may become fully active once the parcel:

  1. Reaches the destination country

  2. Clears customs

  3. Is received and scanned by the local delivery partner

If your tracking has not updated immediately, this does not necessarily mean the parcel has stopped moving.

For international orders, please contact us if your parcel has not arrived within approximately 30 business days from dispatch, and we will investigate it for you.

New Zealand Orders 🇳🇿

We ship our complete Plug & Play head unit kits to New Zealand.

If a Plug & Play kit is available to purchase through our website for your vehicle, it can be shipped to New Zealand unless the individual product page specifically states otherwise.

Your order will include tracking.

In many cases, you will receive tracking for a New Zealand local courier, which becomes active once the parcel has cleared customs and entered the local delivery network.

If you do not see tracking updates immediately, this is generally normal while the parcel is travelling to New Zealand.

What We Ship to New Zealand

We can ship:

  • Complete Plug & Play head unit upgrade kits

  • Head units purchased separately

  • Compatible accessories where international delivery is available

What We Do Not Ship to New Zealand

We currently do not ship:

  • Fascia kits purchased separately

If you are unsure whether a particular product can be sent to New Zealand, please contact us before ordering and we will confirm it for you.

International Vehicle Compatibility

Our products are designed for right-hand-drive vehicles by default.

This makes our standard range suitable for Australian and New Zealand vehicles in most applicable cases.

If you drive a left-hand-drive vehicle, please contact us before ordering.

We may be able to source compatible products for selected left-hand-drive vehicles, however these are not generally listed on our website.

Customs, Import Charges & Local Requirements

International shipments may be subject to customs processes, taxes, duties or other import requirements imposed by the destination country.

Any such requirements are determined by the relevant local authorities and can vary by destination.

Customers ordering internationally should ensure the product is permitted for import into their country before placing an order.

Online Only

QualityDins is an online-only store.

We do not currently offer customer collection or walk-in pickup from our head office, warehouses or fulfilment locations.

All orders must be placed online and delivered using our shipping network.

Need Help With Your Order?

If you have questions about your order, tracking or delivery, please contact:

Email: info@qualitydins.com.au

Please include your:

  • Full name

  • Order number

  • Brief description of your enquiry

We will do our best to assist and keep you informed throughout the delivery process.